Quality of the products

We unconditionally guarantee that every item we sell is 100% authentic.
Our coats are handmade from the finest merino wools, cashmere and real fox fur.

All measurements are provided in the product description.For personalized assistance, please contact our Customer Care at atelier@atelieroymera.com or via Instagram @atelier.oymera.

We only ship your order once all payment and delivery details have been confirmed.
All charges for delivery will appear directly on your checkout page after selecting your shipping address.

• Shipping generally takes up to 3 business days, and a tracking code will be provided to monitor your order.
• Please note that during holidays, delivery may take longer.
  

Within the E.U.

We ship using FedEx. Your order should arrive within 3–5 business days.

To the U.K.

We ship using FedEx. Your order should arrive within 5–7 business days, with customs duties covered by us.

To the U.S.

We ship using FedEx. Your order should arrive within 7–10 business days.
The website will automatically collect any applicable taxes in your country.

Our eShop offers direct delivery services to the countries listed below. For delivery to other countries or regions, please contact our Customer Care at atelier@atelieroymera.com.

North America:

• United States

Europe:

• Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Monaco, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Netherlands, Ukraine, United Kingdom

Shipping Carriers and Times

• Within the E.U.: FedEx, delivery in 3–5 business days
• To the U.K.: FedEx, delivery in 5–7 business days, customs duties covered by us
• To the U.S.: FedEx, delivery in 7–10 business days, taxes collected automatically at checkout

Atelier Oymera respects your privacy and is committed to protecting your personal information.

Your data is used solely for the purpose of processing orders, providing customer service, and delivering our products. 
No personal information is shared with third parties.

By providing your email or other personal details, you consent to their use in accordance with this Privacy Notice.

For more information, please contact our Customer Care at atelier@atelieroymera.com.

You may return or exchange any item purchased through the Atelier Oymera website within fourteen (14) days of receipt. Exchanges are available for color or size.

Items must be unused and with all original labels attached.

You also have the right to return products for defected items, provided you have the original receipt.

This policy applies to both items purchased by you and items received as a gift.

How to Return or Exchange
To initiate a return or exchange, please contact our Customer Care team:
atelier@atelieroymera.com

Items received as gifts can be returned or exchanged under the same conditions.